This summer, the library updated the proxy, a technical aspect of how we handle access to electronic resources from off-campus.<\/p>\n\n\n\n
Despite extensive testing before the proxy update, we have recently received numerous reports from people having problems reaching our resources when working off-campus \u2013 these could be ebooks, databases, journals, or articles.<\/p>\n\n\n\n
We know how frustrating it is to encounter a problem like this, and we all feel the start of the semester looming. We want to make sure you can access every electronic resource you need!<\/p>\n\n\n\n
If you are experiencing issues, please try these common fixes:<\/p>\n\n\n\n
Starting from a Bookmark<\/strong><\/p>\n\n\n\n If you are starting from a bookmark in your browser, that bookmark may have old proxy information in it. To resolve this, try to reach the desired resource through our database A-Z list<\/a> or through a catalog search<\/a>, then create a new bookmark and delete the old one. <\/p>\n\n\n\n If you cannot reach the desired resource by any means, please report it to our help queue by emailing er-problem-report[at]reed.edu.<\/p>\n\n\n\n Starting from the Catalog<\/strong><\/p>\n\n\n\n If you are starting from a catalog search, and you get an error when you try to open a link, it may be that the URL does not have the updated proxy prefix.<\/p>\n\n\n\n If you see the old prefix https:\/\/login.proxy.library.reed.edu\/login?url=<\/strong> in front of the address, try to paste the new prefix in its place: https:\/\/reed.idm.oclc.org\/login?url=<\/strong><\/p>\n\n\n\n Whether that works or not, it would be very helpful if you could report the access problem to our help queue by emailing er-problem-report[at]reed.edu. We will work with the vendor and the proxy company to make sure that resource link is updated.<\/p>\n\n\n\n Reporting a Problem<\/strong><\/p>\n\n\n\n If you do have to email a report to our help queue, please include the following details:<\/p>\n\n\n\n if you were on or off campus at the time<\/p>\n\n\n\n what operating system you use<\/p>\n\n\n\n what browser(s) you use<\/p>\n\n\n\n where you started (bookmark, A-Z list, catalog search, etc.)<\/p>\n\n\n\n what kind of problem you encountered<\/p>\n\n\n\n the name of the resource you wanted to reach<\/p>\n","protected":false},"excerpt":{"rendered":" This summer, the library updated the proxy, a technical aspect of how we handle access to electronic resources from off-campus. Despite extensive testing before the proxy update, we have recently received numerous reports from people having problems reaching our resources when working off-campus \u2013 these could be ebooks, databases, journals, or articles. We know how […]<\/p>\n","protected":false},"author":2575,"featured_media":5035,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-4309","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements"],"_links":{"self":[{"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/posts\/4309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/users\/2575"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/comments?post=4309"}],"version-history":[{"count":4,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/posts\/4309\/revisions"}],"predecessor-version":[{"id":4313,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/posts\/4309\/revisions\/4313"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/media\/5035"}],"wp:attachment":[{"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/media?parent=4309"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/categories?post=4309"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.reed.edu\/library-news\/wp-json\/wp\/v2\/tags?post=4309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}