- Night Owl Onboarding & Supervision
The following sections are for your reference. All the information below you should have received during your training (if you see information here that is new, please let us know!)
- The short of it
- Application and invitation to interview.
- Invitation to join the team.
- Hired on? Accepted? Yay! Time for training!
- Participate in in-person sessions spanning the whole Night Owl 101.
- Follow-up materials and communications sent out before the first shift.
- Supervised “Fledgling” shifts with checklist for each one:
- First one with captain
- Second one with Night Owl.
- Supervision meeting with Captains to review shift progress.
- Do they need another supervised shift, or good to go?
- If good, on flight!
- If not, individualized plans for captain shift or owl shift.
- Weekly parliament review and debrief of expectations, shift experience, etc.
- Supervision Structure (Again!)
The general supervision structure for Night Owls can be showcased through the following diagram with the (>>>) denoting supervision:
- Night Owl (you) >>> Night Owl Captains (Gabe & Rain) >>> Program Director (L)
Officially, the Captains are your field supervisors, that means that the majority of your Night Owl interactions with supervision is through them. The Captains will be involved in hiring, training and will run day-to-day meetings like Parliament. They are also the resource that will be on-call on weekends if you need assistance during a shift.
Generally, if you have an issue with the SHARE Program, or one of its staff members, it is best practice to talk to the person(s) supervising you or the person you have an issue with (higher takes precedence). That means that if you have an issue with your fellow Owl, you should bring it up with a Captain or L; if you have an issue with a Captain, you should bring it up to L.
- How to Pack a Bag
When packing a bag, it is important to have the following items:
| Item | Description |
|---|---|
| Snacks | Fruit snacks and granola bars are the norm. Sometimes there may be event themed snacks (like halloween candy) that joins the bag. |
| Water Cups | Normally cone shaped cups are used (so that students can’t put drinks down). If those cups are not available, use coffee cups from the lounge closet, or envelope cups from the closet (not encouraged). |
| Safer Sex Supplies | Try to grab a sampling of all that the closets have to offer (condoms, lube, dental dams, etc.) |
| Narcan | The closet should have two. Make sure the packaging is maintained, and check expiration date. |
| First Aid Kit | The closet should have multiple; place in the bottom of the bag in case a student needs a bandaid or other simple treatment. |
| Buttons | There should be a collection of buttons in the closet. Gather a selection. |
| Misc | Earplugs, hand warmers, gum, other items that can be put in the bag. Use common sense and stock based on seasons/campus events. |
| Flashlight | You will check one of the red flashlights out from Community Safety when you get your swipe card (this is a new procedure!) |
Items should go in separate bags. When packing the bag, place items that are more commonly accessed near the opening (like snacks, water cups, etc.)
Oftentimes the bags will not be unpacked at the end of shift, so at the start of shift, check for any missing items, or low stock and refill as needed.
- The All-Access Swipe Card
The Night Owl Swipe is for Owls to have access to dorms and campus spaces that may normally be locked to other students. It is a tool. Owls are not allowed to use the swipe to let non-Owls into spaces (even if you know them). This is for our safety, and for the safety of other students.
At the start of shift, both owls on flight should walk to Community Safety and check out their swipe card. Remember: this is for you to access spaces for your work as a Night Owl: you may NOT let someone else in, or enter spaces without specific Night Owl intent.
New as of Fall 2024 is checking out the flashlight to use on shift–we have two high-end and high-visibility flashlights that Owls can check out for their flights. When you return the card, return these lights as well.
- How to Use the Shift Schedule
Shift schedules are emailed out at the beginning of the semester and are posted in the Parliament agenda.
To sign up, put your name on the line of the date you aim to fly. There are two spots for signups on every shift (except in special circumstances like fledgling owls, or special events).
If you sign up for a shift, you are responsible for being on time and a good representative of the SHARE Program. If you cannot make a shift, you are responsible for finding a replacement. You are allowed and encouraged to use Slack, GroupMe, email and Parliament to ask for covers. If there is an emergency, reach out to the Captains as soon as possible and they will assist in helping you get a cover.
- Emergencies are
- Illness
- Mental health crisis
- Family Emergency
- Car/Transportation issues
- Etc.
- Emergencies are not
- You have homework
- You have an exam
- A friend is in town
- You aren’t feeling like it
- etc.
If you are unclear if your situation constitutes an emergency, please don’t hesitate to reach out to the Captains.
- How to Fill Out a Shift Report
At the end of your shift, one member of the flight is expected to fill out a shift report. This allows the Captains and L to know how the shift went, and to know if there are any supply or follow-up needs.
The shift report can be accessed through the shift schedule. The report itself is straightforward, answer all questions to the best of your ability. If you are unclear about a specific question, feel free to reach out to the Captain on call (or follow up in Parliament).
If you are needing to debrief anything on shift with the program director, head to their booking calendar link and create a meeting while you are thinking about it. You can follow up about this over email as well, so they can reach out to you for support. They review the shift report on Mondays and will also reach out if there are concerns noted on the report.
- Access & Maintenance of Infoshoppe Closets
Owls should have swipe access to the Infoshoppe year-round. In the case that Owls do not have access, they should call Community Safety for a swipe-in.
Our internal handbook has access information should you misremember the code.
Owls are responsible for leaving the closets in a better condition than they found them.
- Upkeep for closets is relatively simple
- Put supplies away
- Break down empty boxes
- Hang backpacks and vests up
If there is an issue with the closets, reach out to the Captains.
- Expectations on Flight/Shift
Night Owls are expected to arrive to shift on time, and are expected to arrive mentally emotionally and physically ready for a flight.
Owls are a sober, friendly and resourceful presence on campus. They are expected to uphold the practices of harm reduction, bystander intervention and community care. Thus, you are expected to engage the Reed community during your shift, be sober, friendly and resourceful for the community at large.
You will almost certainly see Reed students, and maybe even your friends or classmates, when they are in an intoxicated, or otherwise vulnerable state. You are expected to be a resource for them, and to uphold their privacy.
Finally, as a Night Owl and a resource for campus, you are expected to treat your peers equally and equitably. This means not giving your friends special treatment or privileges. It’s also imperative that you recognize what biases and prejudices you may hold, and actively challenge them through your interactions with other Reedies.
- Expectations for Parliament: Attendance, Conduct & Follow Up
Owls are expected to attend weekly Parliament meetings. The Captains are expected to schedule meetings that accommodate Owls.
If an Owl cannot make a meeting, they are expected to reach out to a Captain or L and schedule a meeting to follow up before Parliament.
- Protocol for Programs
Our internal handbook contains links to documents with written protocols for Non-Night Owl specific programs in SHARE. These are helpful not only to know what is expected of you during these programs, but also to give guidelines if you choose to take leadership for an event or program. These include Bar, Lounge, and general event planning guides.
- Communication
There are multiple ways to communicate with Night Owls. When students need Night Owl support, they can get in contact with the Owls by either texting the Dial My Calls or Instagram. The phone number for Dial My Calls is 844-458-3067, and the handle for the instagram is @sharenightowls. Owls are encouraged to share these contact methods with students, especially when on shift (but feel free to spread the information off shift if you are able).
Within SHARE, there are many different ways to communicate with other owls, the Captains and L. Different methods may be used in different amounts based on what works best for the current SHARE Staff. Here are some breakdowns of each methods:
- Ending Your Shift
Congratulations! You made it to the end of your shift! Before you hit the hay, there are a couple of things you need to do. Most of it is a rehash of the past couple sections, so please reference those sections if you have further questions.
- Put all Night Owl gear back in the closet and maybe do a quick tidy if time allows.
- Fill out a shift report! This is arguably the most important ending task.
- Return the Night Owl Swipe, back to Community Safety.
- Check in with the Captain on call. This frees them to slumber. If you don’t reach out, the Captain on call may reach out and check in with you to make sure you got home safely.
- Go rest and be ready for the next Parliament. Hoot Hoot!